Responsible Gaming

A simple framework

The single most useful rule for staying in control is to decide your loss limit before you sit at a table, and to write it down (or set it in the app's Deposit Limit). The reason: emotional decisions about money happen after losses, not before. The pre-commitment is where the discipline lives.

Three concrete numbers worth setting:

• Session loss limit — the most you'll lose before you log out today. A common starting figure: 1-2% of your monthly disposable income.
• Weekly deposit cap — the maximum you'll fund the wallet across seven days. Use the in-app limit; it's enforced at the UPI layer so you can't override it in a tilt moment.
• Time limit per session — 60-90 minutes is a sensible ceiling. Long sessions amplify both the variance and the fatigue-driven decision errors.

In-app tools we provide

Inside the My Teen Patti Pro app (Profile → Responsible Gaming) you can set:

• Daily / weekly / monthly deposit limit — once set, the limit cannot be increased for 48 hours. Reductions take effect immediately.
• Session time limit — the app pops a reminder at your set duration and offers a one-tap log-out.
• Loss limit per session — when you hit it, the app locks your seat at the current table and prevents new bets for the rest of the day.
• Self-exclusion — 24 hours, 30 days, or permanent. Self-exclusion is one-tap to start and cannot be reversed before the chosen period ends (even by emailing support).

Warning signs to watch for

Gaming becomes a problem when these patterns start:

• You play after deciding to stop — "one more round" repeatedly.
• You chase losses by increasing stake to recover prior losses, rather than playing to your usual plan.
• You play to relieve stress or low mood rather than for entertainment.
• You hide your gaming from family or borrow money to fund deposits.
• You feel withdrawal-like restlessness or irritability when not playing.
• Gaming is interfering with work, sleep, or relationships.

If two or more of these apply to you over a 30-day window, that's a strong signal to step back. Use Self-Exclusion (30 days, minimum) and seek support.

Where to get help (India)

iCall — free, anonymous telephone counselling service operated by Tata Institute of Social Sciences. Speaks Hindi, English, and several Indian languages. Available Monday to Saturday, 8 AM to 10 PM IST.

• Phone: +91 9152987821
• Email: [email protected]
• Website: icallhelpline.org

For broader context on problem gambling as a recognised health condition, the World Health Organization's mental health and substance use team publishes evidence-based resources used by clinicians globally.

Vandrevala Foundation — 24/7 mental health helpline.

• Phone: 1860 2662 345 (toll-free)

Connecting NGO — Pune-based mental health support; runs anonymous email and phone counselling.

• Email: [email protected]
• Phone: +91 9922001122

For family members

If you're concerned about a family member's gaming, two practical steps. First, raise it without judgment — the standard reaction to a confrontation is defensive denial. Frame it as a worry, not an accusation. Second, point them to the in-app Self-Exclusion toggle and to iCall (the call is anonymous; that lowers the bar to making it).

You can also email our Grievance Officer ([email protected]) and request that we apply Self-Exclusion to a specific account — we will require either the account holder's consent or a documented duty-of-care basis (e.g. a court order). We don't apply third-party exclusions on hearsay.

The 18+ floor and underage protection

The Service is 18+ only. If you discover an underage user with an account (through device sharing, sibling access, etc.), please email [email protected] immediately. We will suspend the account, refund the verified deposit amount, and close the account. Underage gaming is the failure-mode we work hardest to prevent.

Our commitment

We don't market to vulnerable users. Our marketing channels exclude users who have self-excluded, users who have hit deposit caps, and users flagged by the in-app risk model. We don't run "win back" campaigns aimed at lapsed players; we don't push notifications during late-night hours. Soch samajh ke khelo is not a tagline for us — it's the operating principle.